Problem Note 42195: A case remains locked after you are finished editing it
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When you are finished editing a case in SAS® Enterprise Case Management, your lock on the case should release automatically. However, in some situations your lock on the case is not released, so no other user is able to edit the case. When you view the case, your user name is displayed in the "Locked by" field.
The lock incorrectly remains if you have certain capabilities on the case including "Edit Any Case Anytime", "Edit My Case Anytime" (if you are the case investigator), "Edit Any Closed Case", or "Edit My Closed Case" (if you are the case investigator).
To allow another user to edit the incorrectly-locked case, first go to the list of cases, and find the case. Then, click on the drop-down menu item in the first column of the case, and select Unlock. The case will unlock, and another user can edit the case.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Case Management | Microsoft® Windows® for x64 | 2.2 | 3.1 | 9.3 TS1M0 | |
| Microsoft Windows 95/98 | 2.2 | |||||
| Microsoft Windows 2000 Advanced Server | 2.2 | |||||
| Microsoft Windows 2000 Datacenter Server | 2.2 | |||||
| Microsoft Windows 2000 Server | 2.2 | |||||
| Microsoft Windows 2000 Professional | 2.2 | |||||
| Microsoft Windows NT Workstation | 2.2 | |||||
| Microsoft Windows Server 2003 Datacenter Edition | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Microsoft Windows Server 2003 Enterprise Edition | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Microsoft Windows Server 2003 Standard Edition | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Microsoft Windows Server 2003 for x64 | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Microsoft Windows Server 2008 | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Microsoft Windows Server 2008 for x64 | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Microsoft Windows XP Professional | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Windows 7 Enterprise 32 bit | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Windows 7 Enterprise x64 | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Windows 7 Home Premium 32 bit | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Windows 7 Home Premium x64 | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Windows 7 Professional 32 bit | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Windows 7 Professional x64 | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Windows 7 Ultimate 32 bit | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Windows 7 Ultimate x64 | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Windows Millennium Edition (Me) | 2.2 | |||||
| Windows Vista | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Windows Vista for x64 | 2.2 | 3.1 | 9.3 TS1M0 | |||
| 64-bit Enabled AIX | 2.2 | 3.1 | 9.3 TS1M0 | |||
| 64-bit Enabled Solaris | 2.2 | 3.1 | 9.3 TS1M0 | |||
| HP-UX IPF | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Linux for x64 | 2.2 | 3.1 | 9.3 TS1M0 | |||
| Solaris for x64 | 2.2 | 3.1 | 9.3 TS1M0 | |||